ISO 9001:2015
How your organization will benefit
Executive Briefing
ISO 9001 – Quality Management System, the
world’s most popular management system standard, is used by over one
million organizations around the world, helping them run more
efficiently and profitably. It provides a framework for consistent
performance, reliable service and long-term continuous improvement.
WMS shaped the original standard that became ISO 9001:2015 and has since
worked with tens of thousands of organizations, helping them embed the
standard and continuous performance improvement.
ISO 9001 has provided many benefits to the
business community over the years. Over 82% of WMS clients that
embraced ISO 9001 gained benefits from such certification:
• 66% improved quality of their products or services
• 60% reduced the likelihood of mistakes
• 57% attracted new customers
Updated in 2015 to remain relevant and
reflect the needs of modern day businesses, the standard is a powerful
tool to make sure that you continually grow and remain organizationally
resilient.
One thing remains constant, to be successful, businesses have to adapt
to meet the growing needs of customers. A customer centric approach is
key to business success and gaining and monitoring customer feedback
ensures your organization continues to meet their needs and
expectations. ISO 9001 was originally written with the customer in mind
and that remains the priority for ISO 9001:2015.
ISO 9001 delivers the following key benefits
Bringing quality and continuous improvement into the heart of your business.
The standard ensures that quality management is completely integrated
and aligned with the business strategies of your organization. Used as a
business management tool, this will improve
performance and drive real value in the organization, embedding healthy performance improvement processes over time.
Leadership
ISO 9001 requires commitment and involvement from your
leadership team. Top management are responsible for the system’s
effectiveness and make sure the whole organization understands
how they contribute to the Quality Management System (QMS).
Risk & opportunity management
The use of risk and opportunity management into your management
system reinforces its use as a governance tool. This makes it quicker
and easier to implement multiple management systems, saving both time
and money. This holistic approach helps deliver multiple benefits by
reducing duplication, increasing efficiency, and providing a complete
view of the whole organization.
An integrated approach
Known as the high level structure (HLS), ISO has introduced a
common structure and core text for all its management system standards.
Using risk-based thinking throughout, it promotes a
proactive approach to identifying risks and taking opportunities making
continual improvement systematic. This leads to improved governance and
decision making and makes it easier to integrate multiple systems,
saving both time and money.
Organizations can only continue to benefit from the new ISO 9001.
It will give you an opportunity to review your organization and current
processes ensuring they are aligned with your business strategy, to
achieve sustainable performance improvements and
increase the quality of your products and services in a cost effective way.
ISO 9001:2015
WMS provides a unique combination of products and services to support the adoption of ISO 9001:2015.
To find out more about how WMS can help you, visit: wmsgroup.org
Top management commitment is key to making this a success.
Keep staff informed of what’s going on, create a team or assign a champion, as this will
increase motivation. This could include a well communicated plan of activities and timescales.
Think about how different departments work together to avoid silos. Make
sure the organization works as a team for the benefit of customers and
the organization. Review systems, policies, procedures and processes you
have in place – you may already do much of what’s in the standard, and
make it work for your business. Speak to your customers and suppliers.
They may be able to suggest improvements and give feedback on your
service. Train your staff to carry out internal audits. This can help
with their understanding, but it could also provide valuable feedback on
potential problems or opportunities for improvement.
“When we decided to implement the new standard, we assigned an internal champion
“It’s helped us mobilize all of our employees and all of our employees now understand
the key metrics and the success factors. So it’s helped us out in a business way and in an
operational way
“Don’t try and change your business to fit the standard. Think about how you do things and
how that standard reflects on how you do it, rather than the other way around”
“It results in a more finely-tuned service to your customer, which is obviously very
important course and since implemented a QMS for communications
regulator. And finally, when you gain certification celebrate your
achievement and use the WMS Assurance Mark on your literature, website
and promotional material. :2015
Top tips on making ISO 9001 effective for you, every year we help hundred of clients.
Here are their top tips.
Find out more
Call: +880 1701 81 36 68, +880 1701 81 36 69
Email: info@wmsgroup.org
Visit: www.wmsgroup.org